OK, I admit it; I like the title of this blog because the first thing that comes to mind is the nickname for the person doing a punch list on a project. As in, “You’d better get those things done before the punch list creep gets here.” Although, truth be told, I’m sure “creep” would [...]

When specifying a project, the term “or approved equal” (OAE) comes up often. We frequently find it easier to describe a specific make and model than force the bidder to decide what we are looking for from a detailed list of specifications. Adding the term OAE lets the bidder know they are free to present [...]

In the aftermath of what was undoubtedly a successful industry trade show — ASIS Int’l 2011, September 19-22 in Orlando — I have been inundated with people telling me they missed me at the show. And before the trade show, there were people calling to set up meetings with me at the show. And it’s [...]

I received an E-mail blast from a CCTV manufacturer today describing a new five-point plan aimed to overhaul its technical support and customer service. Four of the five points were in line with expectations for a high-end company in the electronic security industry, but I suspect that the bulk of the objections the manufacturer hears [...]

It seems to me that clients often measure the performance of an integrator by how well the company cleans up the metaphorical messes its made. I suspect that this is one, if not THE most important, factor when considering job performance and customer satisfaction. In fact, for many, this defines the actual quality of the [...]