I received an E-mail blast from a CCTV manufacturer today describing a new five-point plan aimed to overhaul its technical support and customer service. Four of the five points were in line with expectations for a high-end company in the electronic security industry, but I suspect that the bulk of the objections the manufacturer hears [...]
Category Archives: System Documentation
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How Trimming Support for Obsolete CCTV Products Benefits the Industry
Also posted in Product Evaluation, Specifications, System Design Leave a comment
Documenting Your System: Is There Such a Thing As Too Much Information? – Security Sales & Integration
November 2004 by Robert Grossman, When documenting a system installation, how much detail is appropriate? The fact is, documenting a system is handled differently by all parties involved and is driven primarily by what the end user requires, demands and is willing to pay for.
Also posted in Needs Assesment, Published Articles Leave a comment
Consultants – Time to End the Confusion, Security Sales & Integration
March 2004 by Robert Grossman, Webster’s Dictionary defines a “consultant” as “a person who gives professional or expert advice.” But, with that definition, isn’t just about everyone a consultant?
