I received an E-mail blast from a CCTV manufacturer today describing a new five-point plan aimed to overhaul its technical support and customer service. Four of the five points were in line with expectations for a high-end company in the electronic security industry, but I suspect that the bulk of the objections the manufacturer hears [...]
Category Archives: Product Evaluation
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How Trimming Support for Obsolete CCTV Products Benefits the Industry
Also posted in Specifications, System Design, System Documentation Leave a comment
How to Impress Clients During a Bad Installation Job
It seems to me that clients often measure the performance of an integrator by how well the company cleans up the metaphorical messes its made. I suspect that this is one, if not THE most important, factor when considering job performance and customer satisfaction. In fact, for many, this defines the actual quality of the [...]
Also posted in Planning and Budgeting, Project Management Leave a comment
Objectionable Consultants
At ISC West, I had the honor of teaching a class on bright and early on April 6. Early in Las Vegas was at 11:15 a.m. The session, “Developing, Influencing and Responding to Request for Proposal’s (RFP’s)“, focused on practical, hands-on tips to make the whole RFP process work better for all involved. The class [...]
Also posted in Needs Assesment, Project Management, Published Articles Leave a comment
ISC West 2011: The Year of the Copycat
I’m a big fan of the ISC West trade show, which is held in Las Vegas each year at the beginning of April. As a consultant who must bill hours to make a living, my time is valuable and I try to choose one major trade show a year to attend. The two biggest shows [...]
Also posted in Vendor Assessment 1 Comment
Grade A Security for ‘Big D’ Complex
They say everything is bigger in Texas, and the sprawling Galleria Dallas shopping center and its new expansive security system live up to that claim. However, what looms largest was the tightly coordinated effort the security consultant, integrator and end user demonstrated to help maximize the facility’s safety. There is nothing average about Galleria Dallas. [...]
Also posted in Planning and Budgeting, Project Management, Specifications, System Design Leave a comment
Handling Coax, UTP Cables During Installations
“There’s a lot of coaxial cable out there.” “The 100 meter limit for Ethernet over copper presents some installation challenges.” I think there are very few people involved in the installation of IP-based CCTV systems that would disagree with either of the above statements. In an upcoming study featured in SECURITY SALES & INTEGRATION’s April [...]
To Bid or Not To Bid: That Is the Question – Security Sales & Integration
Part of the value we bring to the table as a consulting firm is the ability to secure our clients competitive bids on their project(s). Our goal is somewhat different than that of an integrator. We want an embarrassment of riches — so many qualified bidders and competitive bids that the owner has to scratch [...]
Also posted in Bid Support, Needs Assesment, Planning and Budgeting, Specifications Leave a comment
Bigger Isn’t Always Better – Be Mindful of the Category Rating
More and more of our projects involve networked systems and associated devices, and that inevitably includes cabling. And, as the price differential between the various category-rated cables diminishes, we are finding the temptation to provide the highest level of category rating possible throughout projects, whether or not it makes sense. If CAT5 is good, and [...]
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What Not to Recycle
Our last blog entry (“Recycling Is Green, But It Can Make You Some Green Too…“) reviewed the benefits of recycling in unexpected ways, telling a short case study involving the reuse of a console. But I’d be remiss if I didn’t explore the dark side of recycling. Some things should be destined for the landfill, [...]
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The Update Treadmill – Security Sales & Integration
I’m a big fan of the consumer electronics blog Engadget. It publishes a number of news, tips, and rumors on consumer electronics equipment and software, and I have always found the consumer electronics field to be a good barometer for what we’ll be seeing in the commercial and industrial space. After all, it’s the economies [...]
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